Shipping and logistics

The Oxford Nanopore Technologies Flongle adapter is stored and shipped at ambient temperature (15–25°C).

Flongle Flow Cells are shipped at 2–8°C.

The delivery charges are calculated when a quote is raised or during checkout. Once an order is made, the delivery ID and delivery information can be tracked in the Store.

Users buying the starter pack will be able to schedule their flow cells over the course of 12 months at point of checkout. We will endeavour to meet your shipping schedule, however we do expect very high demand on this product so our Customer Service team will be in touch on a regular basis to finalise dispatch dates.

There is a single delivery charge included in the Flongle starter pack. This is to cover the shipping of the adapter. Each subsequent consumable delivery will incur our standard shipping rate based on location.

Not included in this pack but required:

• A MinION or GridION device
• Library preparation kits

Flow cell returns:

Flongle Flow Cells are disposable and do not need to be returned to Oxford Nanopore Technologies. Please dispose of them as biological waste.

Safety and legal

Safety Data Sheet for Flongle Flow Cell buffer (FLO-FLG114)

Spanish Safety Data Sheet for Flongle (FLO-FLG114)

Safety Data Sheet for Flongle Sequencing Expansion (EXP-FSE002)

Customers are required to perform a Flow Cell Check prior to starting their sequencing experiment. Oxford Nanopore Technologies will replace any flow cell with fewer than 50 nanopores, when the result is reported within two days of performing the flow cell check, and when the storage recommendations have been followed. The warranty on this product is four weeks from receipt by the customer.

There is a 9-month contract length available for all consumable purchases. For more information, please see the Nanopore Product Terms and Conditions.

What’s in the box

Package includes:

1x Flongle adapter 1x Flongle Sequencing Expansion 12x Flongle Flow Cells